About Us

Lupuma is a European online retailer based in Seligenstadt, Germany. As a purely online business, we do not operate physical shops; instead, we supply our customers directly through an international logistics network. Our range includes modern LED lamps, cosy home textiles, trendy smartwatches and lovingly designed plush toys – all chosen to make everyday life more beautiful, comfortable and practical.

We want to make online shopping as simple and transparent as possible. For customers in the United Kingdom we currently offer free standard delivery with no hidden fees. By working with an international fulfillment partner in Asia, we can source the latest trends directly and make sure each item is carefully inspected and securely packaged before it begins its journey to you. This direct shipping approach reduces unnecessary warehousing, allowing us to respond quickly to trends while maintaining reliable delivery times.

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward 30‑day return window from the date of delivery. We process orders on weekdays within one to two days and provide personal support whenever you have questions or concerns.

Our Mission

Our mission is to give people a better living experience and access to modern lifestyle products conveniently from one source. We aim to offer high‑quality products for home, leisure and technology at affordable prices, while winning our customers’ trust through clear information, fast delivery and friendly service. Transparency, reliability and customer focus are the principles that guide everything we do. This creates a shopping experience where you feel secure and well looked after, whether you are decorating your home, staying digitally connected or giving joy to a loved one with a plush toy.

Website Name: Lupuma

Address: Am Reitpfad 23, 63500 Seligenstadt, Deutschland

Phone: +447482798546

E-Mail: support@lupuma.com

Customer Service Hours: Our service hours are Monday to Saturday, 9:00 AM – 3:00 PM (UTC).
We typically respond within 1–2 business days.