Payment Policy

At Lupuma, we are committed to providing a seamless and secure checkout experience. This Payment Policy outlines the accepted payment methods and the terms regarding payment processing for purchases made on our website.

By placing an order with Lupuma, you agree to the terms set forth below.

1. Accepted Payment Methods

To make your shopping experience as convenient as possible, we accept a wide range of secure payment options. You can choose your preferred method at checkout:

Credit & Debit Cards:

  • Visa

  • Mastercard

  • American Express

  • Maestro

Digital Wallets & Accelerated Checkouts:

  • Shop Pay

  • Apple Pay

  • Google Pay

2. Payment Security

Your security is our top priority. We use advanced technology to ensure that your personal and financial information remains safe.

  • SSL Encryption: Our entire website is secured with industry-standard SSL (Secure Socket Layer) encryption technology. This ensures that all data transmitted between your browser and our servers is encrypted and inaccessible to unauthorized parties.

  • PCI DSS Compliance: Our payment processing systems are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring the highest level of security for your card data.

  • 3D Secure Verification: For your protection, we support "3D Secure" protocols (such as Verified by Visa and Mastercard Identity Check). During the checkout process, you may be asked by your bank to verify the transaction via a code sent to your mobile phone or through your banking app. This extra step prevents unauthorized use of your card.

3. Pricing and Currency

  • Currency: All prices on our website are displayed and processed in British Pounds (GBP / £).

  • VAT: Unless otherwise stated, product prices displayed include applicable VAT (Value Added Tax).

  • Total Cost: The total cost of your order, including the price of the products and any applicable shipping fees, will be clearly displayed at checkout before you confirm your order. There are no hidden fees.

4. Payment Terms

  • Immediate Charge: Payment is required in full at the time of purchase. Your card or payment account will be charged immediately upon placement of the order.

  • Order Confirmation: Orders will only be processed and dispatched once payment has been successfully authorized and captured.

  • Failed Payments: If your payment is declined or cannot be processed (e.g., due to insufficient funds, incorrect billing address, or expired card), your order will not be created. We recommend contacting your bank or trying a different payment method if this occurs.

5. Billing Information

Um eine erfolgreiche Transaktion zu gewährleisten, müssen der von Ihnen angegebene Rechnungsname und die Rechnungsadresse mit den bei Ihrem Zahlungsinstitut hinterlegten Daten übereinstimmen. Wir behalten uns das Recht vor, jede Bestellung zu stornieren, die diese Kriterien nicht erfüllt oder verdächtig erscheint, als Teil unserer Maßnahmen zur Betrugsprävention.

6. Refunds

In the event of a return or cancellation:

  • Refunds will strictly be issued to the original payment method used for the purchase.

  • Wir können keine Rückerstattung auf eine andere Karte oder ein anderes Bankkonto vornehmen.

  • Please allow up to 5 business days for the refund to appear in your account, depending on your bank or payment provider’s processing times.

  • For more details, please refer to our Return & Refund Policy.


Website Name: Lupuma

Address: Am Reitpfad 23, 63500 Seligenstadt, Germany

Phone: +447482798546

E-mail: support@lupuma.com

Customer Service Hours: Our service hours are Monday to Saturday, 9:00 AM – 3:00 PM (UTC).
We typically respond within 1–2 business days.